What to do when the Office Copier is not responding.
Creation date: 11/21/2022 3:24 PM
Updated: 11/21/2022 4:36 PM
If the copier is not responding or frozen, you can power cycle it by doing the following steps:
1: On the copier, there is a door you can open which has a orange power switch to turn it off.
Turn off the switch, then wait about 2 minutes and turn it back on again.
- The Copier Panel power button only shuts off the panel, not the copier.
2: Close the door panel, then check to see if you are able to use it.
3: If it does not work, please submit an IT Helpdesk Ticket for further troubleshooting.
4: Please add in the ticket the name of the Copier.
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