Axiom FAQ
Creation date: 4/14/2026 4:24 PM
Updated: 4/24/2026 4:23 PM
Training Help
See the I drive folder with recorded videos and tools
"I:\Documentation\Axiom tools"
See the I drive folder with recorded videos and tools
"I:\Documentation\Axiom tools"
I am unable to use MFA for Axiom.
- Submit the request in Axiom and put in a ITHD ticket to let us know of the issue and to grant you access.
What still goes in TIER
- Progress notes for March
- Flex funds and mileage
Where do I find packets in Axiom?
Packets are a thing of the past!
- Use the TAB sets to help you organize items and have assessment information at your finger tips.
- There are tab sets for intakes, common used items and discharges.
How do I enter travel and doc time?
For all progress notes the travel and doc time should be entered on page two of the progress note in their individual fields and not in the start/end time for the service. Those times should just be used to reflect service time.
How do I write notes in Axiom?
Writing notes in Axiom is easy!
- Look for the MH service note in your TAB set, or search for MH service note in your Axiom search bar.
- Remember to use #prog note in the note text box to use the templates provided.
Where is my task list?
- You can check TIER for items that were due within the last month (March).
- PowerBI reports are available now as a shortcut on your desktop and on your iPhone.
How do I search or Clients?
- Use the main search bar at the top of Axiom. Search for clients by First name before last name (Example: John Smith).
- Make sure to scroll down in the client list, there are more clients then are showing.
What is the difference between dynamic form history and auto save history?
- Dynamic form history is items that have been saved as (in)complete to be worked on at a later time.
- Auto saved history has items that Axiom has saved for you and may not be needed/might be multiple saves of the same item.
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