Axiom 14

• ⇅ Axiom FAQ

  Updated: Thursday, June 18, 2026

• ⇅ How to install sig pad in Axiom.

  Updated: Tuesday, April 21, 2026

• ⇅ Axiom Quick Guide: For Direct Care Staff

  Tuesday, April 14, 2026

• ⇅ Which Progress note do I use in Axiom?

  Tuesday, April 14, 2026

• ⇅ PPS Progress Note Tips

  Tuesday, April 14, 2026

• ⇅ TBS Intake Checklist

  Tuesday, April 14, 2026

General Questions 5

• ⇅ Computer Tips and Tricks Video Series

  Updated: Wednesday, October 29, 2025 computer tips microsoft 365 tips and tricks

• ⇅ How to avoid fake websites from Google Chrome.

  Updated: Monday, April 21, 2025 chrome fake websites phising spam

• ⇅ Cybersecurity Vigilance: Reminder about phishing, scam, spam and suspicious emails and texts

  Updated: Wednesday, February 14, 2024 cybersecurity spam

• ⇅ Relias challenges/questions - Please email agencytraining@ssyaf.org

  Updated: Thursday, February 13, 2025 relias training

• ⇅ UKG challenges/questions - Please email hrdocs@ssyaf.org

  Updated: Thursday, February 13, 2025 mfa timesheets ukg ukg password

Laptop 11

• ⇅ Steps to Access Microsoft 365 Apps from Outlook Web.

  Updated: Thursday, July 3, 2025 excel microsoft 365 microsoft teams office onedrive sharepoint word

• ⇅ ITS System Message Pop Up

  Updated: Friday, May 23, 2025 its its system message pop up updates

• ⇅ LG Camera not working

  Updated: Thursday, January 15, 2026

• ⇅ Double Monitor Display Setup for Windows 11.

  Updated: Thursday, October 10, 2024 display settings dual monitors laptop migration monitors windows 11

• ⇅ LG Update Center and Pop up Info Box. 

  Updated: Wednesday, May 21, 2025 info window pop up update lg

• ⇅ How to access your One Drive. 

  Updated: Wednesday, May 21, 2025 onedrive

Sophos 2

• ⇅ Unable to log into Sophos.

  Updated: Thursday, October 2, 2025 network drive not connecting password expired sophos sophos connect

• ⇅ How to connect to Sophos.

  Updated: Thursday, October 2, 2025 sophos sophos connect sophos vpn vpn

TIER 11

• ⇅ How to log into TIER.

  Updated: Friday, January 31, 2025 tier tier login

• ⇅ Force Closing TIER.

  Updated: Friday, January 24, 2025 frozen stuck tier

• ⇅ TIER is Frozen/Access Denied or Similar messages

  Updated: Friday, January 24, 2025 access access denied frozen tier

• ⇅ Certificate Expired when connecting to TIER

  Updated: Friday, January 24, 2025 certificate expires

• ⇅ How to troubleshoot Signature Pads.

  Updated: Friday, June 21, 2024 signature pads tier usb

• ⇅ Changes to your TIER experience. 

  Updated: Friday, January 31, 2025

Password Reset (Microsoft Windows) 1

• ⇅ How to change your SSYAF password using the Company Portal on Windows 11 or iPhone.

  Updated: Monday, October 6, 2025 change windows password forgot password password password reset windows password

Wi-Fi 4

• ⇅ Wi-Fi Issue Preventing Desktop Login

  Wednesday, April 30, 2025

• ⇅ How to connect to Wi-Fi or Hotspot on your laptop.

  Updated: Friday, January 31, 2025 hotspot iphone laptop windows 10

• ⇅ Connecting to Verizon Hotspot devices

  Updated: Friday, December 1, 2023 hotspot

• ⇅ How to delete a saved Wi-Fi networks on your laptop.

  Updated: Thursday, February 13, 2025 wi-fi

OneDrive 2

• ⇅ Document collaboration and co-authoring.

  Updated: Monday, May 5, 2025 collaboration excel power point word

• ⇅ Collaborate on Word documents with real-time co-authoring

  Updated: Monday, May 5, 2025 collaboration documents onedrive sharepoint

Microsoft Outlook 17

• ⇅ How to report a phishing email in Outlook (desktop and iPhone)

  Thursday, March 5, 2026 junk outlook phishing spam

• ⇅ Trouble setting Teams meetings in Outlook

  Updated: Monday, January 5, 2026

• ⇅ Error replying to externally encrypted email: "Microsoft Outlook was not able to create a message with restricted permission"

  Thursday, August 7, 2025 encryption outlook restricted permission

• ⇅ Receiving an encrypted email from Stanford Sierra Youth & Families

  Updated: Tuesday, October 24, 2023 email encryption

• ⇅ How to Book Rooms in Outlook.

  Updated: Thursday, February 13, 2025 booking rooms outlook meeting room

• ⇅ How to fix when Staff shows as busy on Outlook Calendar.

  Updated: Wednesday, May 21, 2025 migration outlook calendar shared calendar

iPhone 15

• ⇅ TripLog Troubleshooting (First Time)

  Tuesday, August 25, 2026

• ⇅ How to check if iMessage is enabled

  Wednesday, August 13, 2025

• ⇅ Close an app on your iPhone

  Updated: Wednesday, May 21, 2025

• ⇅ Backup your Photos from your iPhone to the Photos app on Windows 11.

  Friday, April 25, 2025 iphone photos

• ⇅ New users guide on using a iPhone.

  Updated: Friday, February 3, 2023 apple ios new user iphone

• ⇅ How to update your iPhone contacts.

  Updated: Thursday, August 14, 2025 contacts

Adobe 1

• ⇅ How to add a digital signature in Adobe Acrobat Reader.

  Updated: Monday, March 3, 2025 acrobat add/create adobe adobe reader steps digital signature pdf

Audio/Video Setup 4

• ⇅ PCIT & PC-CARE Recording guide - 8912 (Sacramento)

  Updated: Friday, February 14, 2025 pc-care pcit

• ⇅ How to connect to TV for screen sharing.

  Updated: Friday, November 3, 2023 screen share tv casting wireless display

• ⇅ How to use the AV System in Collaborative.

  Updated: Thursday, October 17, 2024 a/v audio/video collaborative laptop projector sound streaming

• ⇅ Connecting to Logitech Conference Room

  Updated: Friday, February 17, 2023 laptop logi group camera logi group speakerphone meetings teams faq

Google Chrome 2

• ⇅ Spellcheck Chrome Browser

  Tuesday, May 26, 2026

• ⇅ How to turn on sync in Google Chrome

  Updated: Monday, April 10, 2023 bookmarks chrome sync

Printer/Copier 7

• ⇅ Adding the Napa Spaces printer

  Updated: Thursday, June 11, 2026 napa printer

• ⇅ What to do when the Office Copier is not responding.

  Updated: Monday, November 21, 2022 copier power cycle reboot copier

• ⇅ Adding an office network printer

  Updated: Thursday, November 2, 2023 add a printer

• ⇅ How to use PaperCut.

  Updated: Wednesday, June 18, 2025 papercut scan scanning

• ⇅ How to print Excel Workbook with Papercut.

  Updated: Thursday, December 9, 2021 papercut workbook

• ⇅ How to print in color with PaperCut.

  Updated: Thursday, June 2, 2022 copier

Microsoft Teams 10

Microsoft Teams questions and issues

• ⇅ How to allow changing display name in Teams meetings

  Wednesday, October 15, 2025 display name microsoft teams pronouns teams

• ⇅ Read.ai - stopping from joining meetings

  Updated: Monday, May 5, 2025 read read.ai

• ⇅ Teams Migration User Guides

  Updated: Tuesday, June 10, 2025 file migration migration teams

• ⇅ How to Join a SSYAF Teams Meeting: A guide for clients and families.

  Updated: Wednesday, June 22, 2022 guest join meeting microsoft teams teams faq

• ⇅ Scheduling a virtual appointment in Teams

  Thursday, November 7, 2024

• ⇅ PC Care equipment instructions - Transparency (Grass Valley)

  Updated: Tuesday, December 13, 2022 grass valley pc care teams transparency

Spam/Phishing 1

• ⇅ Email filtering and quarantine - Microsoft Defender

  Updated: Thursday, August 6, 2026 junk phishing quarantine; spam