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1 - Technical
General Questions (3 articles)
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Cybersecurity Vigilance: Reminder about phishing, scam, spam and suspicious emails and texts
Updated: Wednesday, February 14, 2024 cybersecurity spam
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Relias challenges/questions - Please email agencytraining@ssyaf.org
Updated: Wednesday, March 6, 2024 relias training
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UKG challenges/questions - Please email hrdocs@ssyaf.org
Updated: Thursday, February 29, 2024 email hrdocs@ssyaf.org mfa timesheets ukg ukg password
Laptop (11 articles)
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How to fix your laptop if your S drive or I drive has gone missing.
Updated: Tuesday, May 14, 2024 i-drive gone i-drive missing im missing my i-drive im missing my s-drive s-drive gone s-drive missing
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How to find your Network Drives (S: and I: Drives).
Updated: Wednesday, January 24, 2024 network drive sophos
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LG Update Center
Updated: Wednesday, January 24, 2024 update lg
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How to view PDFs in Windows File Explorer Preview Pane in Windows 11.
Updated: Wednesday, January 24, 2024 file explorer pdf pdf preview windows 11
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How to access your One Drive.
Updated: Monday, January 22, 2024 onedrive
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Double Monitor Display Setup for Windows 11.
Updated: Monday, March 4, 2024 display settings dual monitors laptop migration monitors windows 11
Sophos (2 articles)
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Password Expiration/Reset (Sophos, Network Drives, TIER RDP login not working)
Updated: Monday, August 26, 2024 network drive not connecting password expired sophos sophos connect
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How to connect to Sophos VPN.
Updated: Tuesday, June 4, 2024 sophos sophos connect sophos vpn vpn
TIER (13 articles)
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Certificate Expired when connecting to TIER
Updated: Monday, April 8, 2024 certificate expires
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How to Restore TIER to your laptop.
Updated: Wednesday, January 24, 2024 my tier is missing where did tier go?
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Flex Funds (Financial Requests) in TIER
Updated: Wednesday, November 8, 2023 flex funds tier
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TIER is Frozen/Access Denied or Similar messages
Updated: Wednesday, November 1, 2023 access access denied frozen tier
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How to log into TIER.
Updated: Tuesday, May 7, 2024 tier tier login
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Where are my scanned/printed files in TIER (Setting up your Quick Access folders in TIER)
Updated: Tuesday, May 7, 2024 files tier
Password Reset (Microsoft Windows) (2 articles)
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How to change your SSYAF password using the Company Portal.
Updated: Tuesday, September 3, 2024 password password reset windows;
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How to change your SSYAF password using the Authenticator App.
Updated: Friday, August 9, 2024 authenticator app changing password password
Wi-Fi (4 articles)
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[Front Desk Only] Admin account iPhone Contact updating.
Updated
Updated: Friday, September 6, 2024 front desk wifi
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Connecting to Verizon Hotspot devices
Updated: Friday, December 1, 2023 hotspot
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How to connect to Wi-Fi or Hotspot on your laptop.
Updated: Wednesday, January 24, 2024 hotspot iphone laptop windows 10
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How to delete a saved Wi-Fi networks on your laptop.
Updated: Wednesday, January 24, 2024 wi-fi windows 10
Microsoft Outlook (18 articles)
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How to turn off Focused Inbox for Outlook on iPhone
Monday, August 5, 2024 focused
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How to turn off Focused Inbox for Outlook in Windows.
Monday, August 5, 2024 focused
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Meeting requests accepted automatically
Monday, July 29, 2024
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Set Online Global Address List as default for Address Book.
Updated: Friday, November 3, 2023 address book outlook
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Granting FIT Schedulers Access To Your Calendar
Updated: Friday, November 3, 2023 calendar fit schedulers
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Receiving an encrypted email from Stanford Sierra Youth & Families
Updated: Tuesday, October 24, 2023 email encryption
iPhone (13 articles)
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How to use Emergency SOS on your iPhone
Updated: Thursday, February 22, 2024 emergancy sos
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How to update your iPhone contacts.
Updated: Wednesday, August 28, 2024 contacts
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Mail app Error: "Password Incorrect. Enter the password for the Exchange account ‘SSYAF"
Updated: Tuesday, February 7, 2023 iphone mfa password incorrect ssyaf exchange
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MFA Registration Guide
Updated: Friday, February 3, 2023 iphone mfa
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How to update iOS on your work iPhone.
Updated: Friday, May 17, 2024 ios update iphone
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How to share your iPhone screen in FaceTime.
Updated: Wednesday, January 25, 2023 facetime iphone screen share
Adobe (1 articles)
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How to add a digital signature in Adobe Acrobat Reader.
Updated: Tuesday, May 14, 2024 acrobat add/create adobe adobe reader steps digital signature pdf
Audio/Video Setup (3 articles)
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How to connect to TV for screen sharing.
Updated: Friday, November 3, 2023 screen share tv casting wireless display
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How to use the AV System in Collaborative.
Updated: Tuesday, August 13, 2024 a/v audio/video collaborative laptop projector sound streaming
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Connecting to Logitech Conference Room
Updated: Friday, February 17, 2023 laptop logi group camera logi group speakerphone meetings teams faq
Google Chrome (1 articles)
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How to turn on sync in Google Chrome
Updated: Monday, April 10, 2023 bookmarks chrome sync
Printer/Copier (11 articles)
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[8912 and CH office] Badge scan for Office Copiers has changed.
Updated: Thursday, September 7, 2023 copier scan badge
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What to do when the Office Copier is not responding.
Updated: Monday, November 21, 2022 copier power cycle reboot copier
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How to print Excel Workbook with Papercut.
Updated: Thursday, December 9, 2021 papercut workbook
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How to release a print job with Papercut.
Updated: Wednesday, December 8, 2021 papercut
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How to use PaperCut.
Updated: Wednesday, December 8, 2021 papercut
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How to print in color with PaperCut.
Updated: Thursday, June 2, 2022 copier
Microsoft Teams (13 articles)
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How to start a group chat in Teams
Friday, January 13, 2023 group chat group text teams
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PC Care equipment instructions - Transparency (Grass Valley)
Updated: Tuesday, December 13, 2022 grass valley pc care teams transparency
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PCIT equipment instructions - Advocacy (Woodland)
Monday, December 12, 2022 advocacy pcit teams woodland
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Teams is not letting me share my screen on MacOS.
Updated: Thursday, June 2, 2022 macos screen share teams faq
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How to screen share your iPhone screen from Microsoft Teams.
Updated: Monday, December 6, 2021 iphone microsoft teams screen share
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Microsoft Teams Meeting Basics
Updated: Tuesday, June 7, 2022 meetings microsoft teams
VOIP Desk Phone (2 articles)
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Quick Setup Guide For Yealink SIP-T46S.
Tuesday, September 28, 2021 voip yealink
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Detailed steps on setting up Yealink SIP:T46S.
Updated: Wednesday, September 29, 2021 voip yealink
iphone (12)
tier (10)
microsoft teams (7)
copier (6)
outlook (6)
laptop (5)
booking rooms (4)
meetings (4)
mfa (4)
outlook calendar (4)
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papercut (4)
screen share (4)
teams faq (4)
calendar (3)
ios (3)
migration (3)
password (3)
pdf (3)
sophos (3)
teams (3)
windows 10 (3)
windows 11 (3)
calls (2)
contacts (2)
dual monitors (2)
email (2)
encryption (2)
files (2)
focused (2)
frozen (2)
group text (2)
hotspot (2)
new user iphone (2)
one drive (2)
outlook app (2)
share (2)
sophos connect (2)
voip (2)
wi-fi (2)
yealink (2)
(1)
(1)
(1)
(1)
a/v (1)
access (1)
access denied (1)
acrobat (1)
add a printer (1)
add/create (1)
address book (1)
adobe (1)
adobe reader steps (1)
advocacy (1)
apple (1)
audio/video (1)
authenticator app (1)
block unwanted calls (1)
blocking (1)
book meetings windows 11 (1)
bookmarks (1)
camscanner (1)
certificate expires (1)
changing password (1)
chrome (1)
collaborative (1)
context menus (1)
credentials (1)
cybersecurity (1)
default printer (1)
digital signature (1)
disable (1)
display settings (1)
docking station (1)
download teams (1)
email from (1)
email hrdocs@ssyaf.org (1)
emergancy sos (1)
error lights (1)
facetime (1)
faq (1)
fax (1)
faxage (1)
file explorer (1)
find my (1)
fit schedulers (1)
flex funds (1)
font size (1)
from (1)
front desk wifi (1)
grass valley (1)
group chat (1)
guest (1)
hp printer (1)
i-drive gone (1)
i-drive missing (1)
im missing my i-drive (1)
im missing my s-drive (1)
iphone contact sync (1)
join meeting (1)
logi group camera (1)
logi group speakerphone (1)
lost (1)
macos (1)
manually update (1)
menus (1)
monitors (1)
my templates (1)
my tier is missing (1)
network drive (1)
network drive not connecting (1)
old environment (1)
old menu (1)
onedrive (1)
outlook app password (1)
outlook meeting room (1)
outlook shared mailbox (1)
outlook templates (1)
password expired (1)
password incorrect (1)
password reset windows; (1)
pc care (1)
pcit (1)
pdf preview (1)
power cycle (1)
preferred pronoun (1)
printing (1)
projector (1)
pronoun (1)
pronoun information (1)
pronouns (1)
reboot copier (1)
recordings (1)
relias (1)
reset outlook app (1)
resolution (1)
right click function (1)
s-drive gone (1)
s-drive missing (1)
scan badge (1)
scan documents (1)
shared calendar (1)
shared mailbox (1)
signature (1)
signature pads (1)
sophos vpn (1)
sound (1)
spam (1)
ssyaf exchange (1)
streaming (1)
stuck (1)
sync (1)
tablet mode (1)
text (1)
tier login (1)
timesheets (1)
training (1)
training video (1)
transparency (1)
tv casting (1)
ukg (1)
ukg password (1)
update iphone (1)
update iphone staff contact (1)
update lg (1)
usb (1)
using microsoft teams (1)
voice mail (1)
vpn (1)
where did tier go? (1)
windows menu behavior (1)
wireless display (1)
woodland (1)
workbook (1)