SSYAF IT Helpdesk - Knowledge base

General Questions 3

↑↓ Cybersecurity Vigilance: Reminder about phishing, scam, spam and suspicious emails and texts
Updated: Wednesday, February 14, 2024 cybersecurity spam
↑↓ Relias challenges/questions - Please email agencytraining@ssyaf.org
Updated: Wednesday, March 6, 2024 relias training
↑↓ UKG challenges/questions - Please email hrdocs@ssyaf.org
Updated: Thursday, February 29, 2024 mfa ukg timesheets email hrdocs@ssyaf.org ukg password

↑↓ How to fix your laptop if your S drive or I drive has gone missing.
Updated: Tuesday, May 14, 2024 s-drive missing i-drive missing im missing my s-drive im missing my i-drive s-drive gone i-drive gone
↑↓ How to find your Network Drives (S: and I: Drives).
Updated: Wednesday, January 24, 2024 sophos network drive
↑↓ LG Update Center
Updated: Wednesday, January 24, 2024 update lg
↑↓ How to view PDFs in Windows File Explorer Preview Pane in Windows 11.
Updated: Wednesday, January 24, 2024 pdf windows 11 pdf preview file explorer
↑↓ How to access your One Drive.
Updated: Monday, January 22, 2024 onedrive
↑↓ Double Monitor Display Setup for Windows 11.
Updated: Thursday, October 10, 2024 laptop dual monitors monitors windows 11 display settings migration

↑↓ Password Expiration/Reset (Sophos, Network Drives, TIER RDP login not working)
Updated: Tuesday, November 5, 2024 sophos sophos connect password expired network drive not connecting
↑↓ How to connect to Sophos VPN.
Updated: Tuesday, June 4, 2024 vpn sophos sophos vpn sophos connect

↑↓ Certificate Expired when connecting to TIER
Updated: Monday, April 8, 2024 certificate expires
↑↓ How to Restore TIER to your laptop.
Updated: Wednesday, January 24, 2024 my tier is missing where did tier go?
↑↓ Flex Funds (Financial Requests) in TIER
Updated: Wednesday, November 8, 2023 tier flex funds
↑↓ TIER is Frozen/Access Denied or Similar messages
Updated: Wednesday, November 1, 2023 tier frozen access access denied
↑↓ How to log into TIER.
Updated: Tuesday, May 7, 2024 tier tier login
↑↓ Where are my scanned/printed files in TIER (Setting up your Quick Access folders in TIER)
Updated: Tuesday, May 7, 2024 tier files

↑↓ How to change your SSYAF password using the Company Portal.
Updated: Thursday, October 24, 2024 password password reset windows;
↑↓ How to change your SSYAF password using the Authenticator App.
Updated: Friday, August 9, 2024 password changing password authenticator app

↑↓ [Front Desk Only] Admin account iPhone Contact updating.
Updated: Friday, September 6, 2024 front desk wifi
↑↓ Connecting to Verizon Hotspot devices
Updated: Friday, December 1, 2023 hotspot
↑↓ How to connect to Wi-Fi or Hotspot on your laptop.
Updated: Wednesday, January 24, 2024 iphone hotspot laptop windows 10
↑↓ How to delete a saved Wi-Fi networks on your laptop.
Updated: Wednesday, January 24, 2024 wi-fi windows 10

↑↓ iPhone Battery/Charging troubleshooting
Updated: Wednesday, October 2, 2024 iphone iphone battery iphone charging
↑↓ How to use Emergency SOS on your iPhone
Updated: Thursday, February 22, 2024 emergancy sos
↑↓ How to update your iPhone contacts.
Updated: Wednesday, August 28, 2024 contacts
↑↓ Mail app Error: "Password Incorrect. Enter the password for the Exchange account ‘SSYAF"
Updated: Tuesday, February 7, 2023 iphone mfa ssyaf exchange password incorrect
↑↓ MFA Registration Guide
Updated: Friday, February 3, 2023 iphone mfa
↑↓ How to update iOS on your work iPhone.
Updated: Friday, May 17, 2024 ios update iphone

↑↓ How to add a digital signature in Adobe Acrobat Reader.
Updated: Tuesday, May 14, 2024 pdf digital signature adobe adobe reader steps add/create acrobat

↑↓ How to connect to TV for screen sharing.
Updated: Friday, November 3, 2023 screen share wireless display tv casting
↑↓ How to use the AV System in Collaborative.
Updated: Thursday, October 17, 2024 laptop a/v audio/video projector sound collaborative streaming
↑↓ Connecting to Logitech Conference Room
Updated: Friday, February 17, 2023 laptop teams faq meetings logi group speakerphone logi group camera

↑↓ How to turn on sync in Google Chrome
Updated: Monday, April 10, 2023 sync chrome bookmarks

↑↓ [8912 and CH office] Badge scan for Office Copiers has changed.
Updated: Thursday, September 7, 2023 copier scan badge
↑↓ What to do when the Office Copier is not responding.
Updated: Monday, November 21, 2022 copier power cycle reboot copier
↑↓ How to print Excel Workbook with Papercut.
Updated: Thursday, December 9, 2021 papercut workbook
↑↓ How to release a print job with Papercut.
Updated: Wednesday, December 8, 2021 papercut
↑↓ How to use PaperCut.
Updated: Wednesday, December 8, 2021 papercut
↑↓ How to print in color with PaperCut.
Updated: Thursday, June 2, 2022 copier

↑↓ Scheduling a virtual appointment in Teams
Thursday, November 7, 2024
↑↓ Scheduling a virtual appointment in Teams
Thursday, November 7, 2024
↑↓ How to start a group chat in Teams
Friday, January 13, 2023 group text teams group chat
↑↓ PC Care equipment instructions - Transparency (Grass Valley)
Updated: Tuesday, December 13, 2022 teams pc care grass valley transparency
↑↓ PCIT equipment instructions - Advocacy (Woodland)
Monday, December 12, 2022 pcit advocacy woodland teams
↑↓ Teams is not letting me share my screen on MacOS.
Updated: Thursday, June 2, 2022 teams faq screen share macos

↑↓ Quick Setup Guide For Yealink SIP-T46S.
Tuesday, September 28, 2021 voip yealink
↑↓ Detailed steps on setting up Yealink SIP:T46S.
Updated: Wednesday, September 29, 2021 voip yealink