Welcome to the Stanford Sierra Youth & Families IT Helpdesk!

Search the knowledge base for help with a challenge you are experiencing, or open a new support ticket by clicking on the “New Ticket” button.

How to fix your laptop if your S drive or I drive has gone missing.
Updated: Tuesday, May 14, 2024 i-drive gone i-drive missing im missing my i-drive im missing my s-drive s-drive gone s-drive missing
How to find your Network Drives (S: and I: Drives).
Updated: Wednesday, January 24, 2024 network drive sophos
LG Update Center
Updated: Wednesday, January 24, 2024 update lg
How to view PDFs in Windows File Explorer Preview Pane in Windows 11.
Updated: Wednesday, January 24, 2024 file explorer pdf pdf preview windows 11
How to access your One Drive.
Updated: Monday, January 22, 2024 onedrive
Double Monitor Display Setup for Windows 11.
Updated: Monday, March 4, 2024 display settings dual monitors laptop migration monitors windows 11

Password Expiration/Reset (Sophos, Network Drives, TIER RDP login not working)
Updated: Monday, August 26, 2024 network drive not connecting password expired sophos sophos connect
How to connect to Sophos VPN.
Updated: Tuesday, June 4, 2024 sophos sophos connect sophos vpn vpn

Certificate Expired when connecting to TIER
Updated: Monday, April 8, 2024 certificate expires
How to Restore TIER to your laptop.
Updated: Wednesday, January 24, 2024 my tier is missing where did tier go?
Flex Funds (Financial Requests) in TIER
Updated: Wednesday, November 8, 2023 flex funds tier
TIER is Frozen/Access Denied or Similar messages
Updated: Wednesday, November 1, 2023 access access denied frozen tier
How to log into TIER.
Updated: Tuesday, May 7, 2024 tier tier login
Where are my scanned/printed files in TIER (Setting up your Quick Access folders in TIER)
Updated: Tuesday, May 7, 2024 files tier

How to change your SSYAF password using the Company Portal.
Updated: Tuesday, September 3, 2024 password password reset windows;
How to change your SSYAF password using the Authenticator App.
Updated: Friday, August 9, 2024 authenticator app changing password password

[Front Desk Only] Admin account iPhone Contact updating. Updated
Updated: Friday, September 6, 2024 front desk wifi
Connecting to Verizon Hotspot devices
Updated: Friday, December 1, 2023 hotspot
How to connect to Wi-Fi or Hotspot on your laptop.
Updated: Wednesday, January 24, 2024 hotspot iphone laptop windows 10
How to delete a saved Wi-Fi networks on your laptop.
Updated: Wednesday, January 24, 2024 wi-fi windows 10

How to use Emergency SOS on your iPhone
Updated: Thursday, February 22, 2024 emergancy sos
How to update your iPhone contacts.
Updated: Wednesday, August 28, 2024 contacts
Mail app Error: "Password Incorrect. Enter the password for the Exchange account ‘SSYAF"
Updated: Tuesday, February 7, 2023 iphone mfa password incorrect ssyaf exchange
MFA Registration Guide
Updated: Friday, February 3, 2023 iphone mfa
How to update iOS on your work iPhone.
Updated: Friday, May 17, 2024 ios update iphone
How to share your iPhone screen in FaceTime.
Updated: Wednesday, January 25, 2023 facetime iphone screen share

How to add a digital signature in Adobe Acrobat Reader.
Updated: Tuesday, May 14, 2024 acrobat add/create adobe adobe reader steps digital signature pdf

How to connect to TV for screen sharing.
Updated: Friday, November 3, 2023 screen share tv casting wireless display
How to use the AV System in Collaborative.
Updated: Tuesday, August 13, 2024 a/v audio/video collaborative laptop projector sound streaming
Connecting to Logitech Conference Room
Updated: Friday, February 17, 2023 laptop logi group camera logi group speakerphone meetings teams faq

How to turn on sync in Google Chrome
Updated: Monday, April 10, 2023 bookmarks chrome sync

[8912 and CH office] Badge scan for Office Copiers has changed.
Updated: Thursday, September 7, 2023 copier scan badge
What to do when the Office Copier is not responding.
Updated: Monday, November 21, 2022 copier power cycle reboot copier
How to print Excel Workbook with Papercut.
Updated: Thursday, December 9, 2021 papercut workbook
How to release a print job with Papercut.
Updated: Wednesday, December 8, 2021 papercut
How to use PaperCut.
Updated: Wednesday, December 8, 2021 papercut
How to print in color with PaperCut.
Updated: Thursday, June 2, 2022 copier

How to start a group chat in Teams
Friday, January 13, 2023 group chat group text teams
PC Care equipment instructions - Transparency (Grass Valley)
Updated: Tuesday, December 13, 2022 grass valley pc care teams transparency
PCIT equipment instructions - Advocacy (Woodland)
Monday, December 12, 2022 advocacy pcit teams woodland
Teams is not letting me share my screen on MacOS.
Updated: Thursday, June 2, 2022 macos screen share teams faq
How to screen share your iPhone screen from Microsoft Teams.
Updated: Monday, December 6, 2021 iphone microsoft teams screen share
Microsoft Teams Meeting Basics
Updated: Tuesday, June 7, 2022 meetings microsoft teams

Quick Setup Guide For Yealink SIP-T46S.
Tuesday, September 28, 2021 voip yealink
Detailed steps on setting up Yealink SIP:T46S.
Updated: Wednesday, September 29, 2021 voip yealink

iphone (12) tier (10) microsoft teams (7) copier (6) outlook (6) laptop (5) booking rooms (4) meetings (4) mfa (4) outlook calendar (4) View all ...