Welcome to the Stanford Sierra Youth & Families IT Helpdesk!

Search the knowledge base for help with a challenge you are experiencing, or open a new support ticket by clicking on the “New Ticket” button.

↑↓ How to avoid fake websites from Google Chrome.
Updated: Monday, April 21, 2025 chrome spam fake websites phising
↑↓ Cybersecurity Vigilance: Reminder about phishing, scam, spam and suspicious emails and texts
Updated: Wednesday, February 14, 2024 cybersecurity spam
↑↓ Relias challenges/questions - Please email agencytraining@ssyaf.org
Updated: Thursday, February 13, 2025 relias training
↑↓ UKG challenges/questions - Please email hrdocs@ssyaf.org
Updated: Thursday, February 13, 2025 mfa ukg timesheets ukg password

↑↓ ITS System Message Pop Up
Updated: Friday, May 23, 2025 updates pop up its system message its
↑↓ Double Monitor Display Setup for Windows 11.
Updated: Thursday, October 10, 2024 laptop dual monitors monitors windows 11 display settings migration
↑↓ LG Update Center and Pop up Info Box.
Updated: Wednesday, May 21, 2025 update lg pop up info window
↑↓ How to access your One Drive.
Updated: Wednesday, May 21, 2025 onedrive
↑↓ How to connect to a docking station with your laptop.
Updated: Friday, October 11, 2024 laptop docking station dual monitors
↑↓ (CodeTwo Signatures) Adding/changing your email signature.
Updated: Wednesday, May 21, 2025 outlook pronouns signature credentials preferred pronoun pronoun information pronoun

↑↓ Password Expiration/Reset (Sophos, Network Drives, TIER RDP login not working)
Updated: Monday, March 31, 2025 sophos sophos connect password expired network drive not connecting
↑↓ How to connect to Sophos VPN.
Updated: Friday, January 31, 2025 vpn sophos sophos vpn sophos connect

↑↓ How to log into TIER.
Updated: Friday, January 31, 2025 tier tier login
↑↓ Force Closing TIER.
Updated: Friday, January 24, 2025 tier frozen stuck
↑↓ TIER is Frozen/Access Denied or Similar messages
Updated: Friday, January 24, 2025 tier frozen access access denied
↑↓ Certificate Expired when connecting to TIER
Updated: Friday, January 24, 2025 certificate expires
↑↓ How to troubleshoot Signature Pads.
Updated: Friday, June 21, 2024 signature pads tier usb
↑↓ Changes to your TIER experience.
Updated: Friday, January 31, 2025

↑↓ Wi-Fi Issue Preventing Desktop Login
Wednesday, April 30, 2025
↑↓ How to connect to Wi-Fi or Hotspot on your laptop.
Updated: Friday, January 31, 2025 iphone hotspot laptop windows 10
↑↓ Connecting to Verizon Hotspot devices
Updated: Friday, December 1, 2023 hotspot
↑↓ How to delete a saved Wi-Fi networks on your laptop.
Updated: Thursday, February 13, 2025 wi-fi

↑↓ Document collaboration and co-authoring.
Updated: Monday, May 5, 2025 excel collaboration word power point
↑↓ Collaborate on Word documents with real-time co-authoring
Updated: Monday, May 5, 2025 onedrive sharepoint collaboration documents

↑↓ Receiving an encrypted email from Stanford Sierra Youth & Families
Updated: Tuesday, October 24, 2023 email encryption
↑↓ How to Book Rooms in Outlook.
Updated: Thursday, February 13, 2025 booking rooms outlook meeting room
↑↓ How to fix when Staff shows as busy on Outlook Calendar.
Updated: Wednesday, May 21, 2025 outlook calendar migration shared calendar
↑↓ How to turn off Focused Inbox for Outlook on iPhone
Monday, August 5, 2024 focused
↑↓ Switch 'From' in Outlook - Sending email as a delegate mailbox
Thursday, October 3, 2024
↑↓ Email Encryption in Outlook 365
Updated: Tuesday, May 7, 2024 email encryption

↑↓ Close an app on your iPhone
Updated: Wednesday, May 21, 2025
↑↓ Backup your Photos from your iPhone to the Photos app on Windows 11.
Friday, April 25, 2025 iphone photos
↑↓ New users guide on using a iPhone.
Updated: Friday, February 3, 2023 new user iphone ios apple
↑↓ How to update your iPhone contacts.
Updated: Wednesday, August 28, 2024 contacts
↑↓ How to setup and access your iPhone voice mail.
Updated: Tuesday, April 22, 2025 new user iphone voice mail
↑↓ How to update iOS on your work iPhone.
Updated: Friday, May 17, 2024 ios update iphone

↑↓ How to add a digital signature in Adobe Acrobat Reader.
Updated: Monday, March 3, 2025 pdf digital signature adobe adobe reader steps add/create acrobat

↑↓ PCIT & PC-CARE Recording guide - 8912 (Sacramento)
Updated: Friday, February 14, 2025 pcit pc-care
↑↓ How to connect to TV for screen sharing.
Updated: Friday, November 3, 2023 screen share wireless display tv casting
↑↓ How to use the AV System in Collaborative.
Updated: Thursday, October 17, 2024 laptop a/v audio/video projector sound collaborative streaming
↑↓ Connecting to Logitech Conference Room
Updated: Friday, February 17, 2023 laptop teams faq meetings logi group speakerphone logi group camera

↑↓ How to turn on sync in Google Chrome
Updated: Monday, April 10, 2023 sync chrome bookmarks

↑↓ What to do when the Office Copier is not responding.
Updated: Monday, November 21, 2022 copier power cycle reboot copier
↑↓ Adding an office network printer
Updated: Thursday, November 2, 2023 add a printer
↑↓ How to use PaperCut. Updated
Updated: Wednesday, June 18, 2025 papercut scan scanning
↑↓ How to print Excel Workbook with Papercut.
Updated: Thursday, December 9, 2021 papercut workbook
↑↓ How to print in color with PaperCut.
Updated: Thursday, June 2, 2022 copier
↑↓ HP LaserJet Pro printers - Blinking light
Updated: Tuesday, September 28, 2021 error lights hp printer

↑↓ Read.ai - stopping from joining meetings
Updated: Monday, May 5, 2025 read.ai read
↑↓ Teams Migration User Guides
Updated: Tuesday, June 10, 2025 teams migration file migration
↑↓ Fit Virtual Walk-In Clinic: Virtual Booking Calendar
Updated: Monday, February 24, 2025
↑↓ How to Join a SSYAF Teams Meeting: A guide for clients and families.
Updated: Wednesday, June 22, 2022 microsoft teams teams faq join meeting guest
↑↓ Scheduling a virtual appointment in Teams
Thursday, November 7, 2024
↑↓ PC Care equipment instructions - Transparency (Grass Valley)
Updated: Tuesday, December 13, 2022 teams pc care grass valley transparency